Shipping & Returns
Made to order with care. Here's what to expect when you shop with us.
Production & Shipping
Every CNL Clothing shirt is made to order. Please allow 5–7 business days for production before your order ships. Business days exclude weekends and holidays. Delivery time is additional and depends on your destination and shipping carrier.
Shipping charges are displayed before payment. Once your order ships, we'll share available shipping information.
Free Local Pickup
Local pickup is available at no charge. After your order is ready, we'll contact you using the information provided at checkout to coordinate a mutually convenient pickup time and location. Please wait for confirmation before arriving for pickup.
Returns & Exchanges — All Sales Final
Because our products are made to order, all sales are final for customer preference changes. We do not offer returns, exchanges, or refunds for:
- Incorrect sizes selected by the customer
- Changes of mind or personal preferences
- Incorrect colors or designs selected by the customer
- Errors in customer-submitted personalization
- Items purchased as gifts that the recipient does not want
Please review your size, color, design, delivery information, and any personalized wording before completing your purchase.
Damaged, Defective, or Incorrect Items
We stand behind our work. If an item arrives damaged, defective, or different from what you ordered due to our error, email clothing@cnlcollective.com, preferably within 7 days of delivery, with your order number, a description of the issue, and clear photos. We'll review the issue and provide an appropriate resolution, including a replacement or refund when warranted, at no additional cost to you.
The requested 7-day reporting window does not limit any rights you may have under applicable law.
Custom & Personalized Shirts
For KINGDOM EVERYWHERE — CUSTOM EDITION and other personalized items, your submitted wording will be used for production. Please double-check spelling and details before purchasing. Customer-submitted errors are not eligible for a return or exchange, except where required by law.
Order Cancellations
You may request cancellation before production begins by emailing clothing@cnlcollective.com as soon as possible with your order number. Once production has started, we do not accept cancellations for changes of mind. A cancellation is not confirmed until we respond.
Shipping Delays & Unfulfilled Orders
If we cannot ship within the stated timeframe, we'll contact you regarding the delay and any applicable options, including cancellation and a refund as required by law. Nothing in this policy limits rights or remedies available under applicable law.
Questions?
Contact clothing@cnlcollective.com. We're happy to help.